Job Descriptions
"The Rooms Supervisor is responsible for assisting the Manager in overseeing the operation and staff of the front desk to maintain the highest level of standards and efficiency." They will also assist with scheduling and other management of the team members. They need to ensure that the mission statement is being upheld. 

Qualifications

  1. EDUCATION- High school diploma or equivalent.
  2. KNOWLEDGE and TRAINING- Ability to make quick decisions in high stress situations. Well organized. Excellent customer service skills.
  3. WORK EXPERIENCE- Some experience in front desk and guest relations. 

Benefits

  • Pay:
    • $13/hour plus commission for upgrades
  • Opportunities:
    • Gain hands-on experience while in school
    • Learn how to think on your feet
    • Improve communication skills
    • Career jump starter
    • Professional work experience 
    • Work on campus
    • Friendships
    • Work relationships
    • Experience in housekeeping 
    • Experience in Food and Beverage
  • Networking:
    • Meet new clients, guest and university staff
    • Future job opportunities
    • Linkedin 
    • Increase in references 
  • Personal:
    • Boost is personal self-confidence
    • Meeting my goals
    • Connections
    • Internship hours and experience
    • Doing something I love and enjoy  

What I Have Learned 

  • Check in and Check out process
  • Room moves
  • Guest services
  • Housekeeping
  • Guest relations
  • Scheduling
  • Work conflicts
  • Mediations
  • Reports
  • Billing and Accounting

Accomplishments

  • My one-year anniversary working at The Texas A&M Hotel and Conference Center is July 26th, 2019
  • 8 months in reservations
  • Promotion to supervisor position after 8 months
  • Served as Rooms Supervisor since April 21st, 2019
  • Created a sleep program that alleviates the issue regarding the train that passes the hotel 40 times a day
  • Have worked the front desk without director or management 
  • Marketing promotions